5. How do I register a complaint against my Massage Therapist?
The practice of massage therapy is regulated under the Regulated Health Professions Act and the Massage Therapy Act. These pieces of legislation establish the College of Massage Therapists of Ontario (CMTO) and the profession of massage therapy as a self-regulating health profession in Ontario.
The CMTO exists to protect the public interest and to regulate the profession of massage therapy, through the maintenance of high professional standards. The CMTO also ensures ethical, high-quality health care.
Questions regarding the conduct of a Massage Therapist must be addressed to the CMTO. The RHPA requires the CMTO to have a formal complaints process. This process gives any member of the public the right to have his/her complaint about a Massage Therapist's behaviour, conduct or practice investigated by the College's Complaints Committee. Each step of the process is designed to ensure fairness to both the complainant and the member who is the subject of the complaint.
You may file a complaint with the Registrar in writing, recorded on audio tape or on video, submitted on disk or on other permanent medium. The complaint should include the name of the Massage Therapist, the time, place, date(s) and details of the event(s). You may file the complaint as follows:
College of Massage Therapists of Ontario
1867 Yonge Street, Suite 810
Toronto, Ontario M4S 1Y5
For more information about the College, you may visit their website at www.cmto.com